SIR – The new KFC at Blackpole, Worcester, and particularly the manager, Steve, deserve some fabulous publicity after our experience there. My son, who is autistic, had a birthday and as he thinks KFC is the best food in the world, a trip to the new restaurant was inevitably the requested birthday treat. (Bear in mind that for the last two years we have spent his birthday sitting at KFC in Hopwood Services on the M42 as the nearest source of this delicious fare).

Hearing from friends and our other children about the huge queues generated by the restaurant opening, I took the unprecedented step of popping in to request a table booking. Steve could not have been more obliging, and when we arrived for our reservation he personally provided waiter service for a complimentary meal for all our family party. What a guy! It totally enhanced our son’s birthday and ensured that what could have been a stressful disaster was, in fact, a happy family event. What brilliant customer service.

We’ll definitely be returning (when the current frenzy dies down a bit). KFC rocks!

Jo Deakin,
Droitwich.