Sir - Re the article about Foregate Street - yes a fine station, clean and tidy, but when you go to try to buy a ticket and information the place is closed with a notice to say go to the booking office. There here is a queue 12/15 deep that want to travel now, and get very impatient for someone who is not travelling, so I went up to Shrub Hill Station where the queue was not so long, there I got the information from, a very calm and helpful young lady, but in conversation found out that there were no staff on duty, and there were 2 vacancies. So all that money spent, and no staff to take advantage of the improvement.,

Robert Smallman

Worcester