SIR - Hear, hear to John Norwood, for taking the Royal Mail to task over the poor standard of delivery service - and all in the name of chasing wider profit margins.
According to a radio report, the Royal Mail has been employing temporary agency workers and because of their peculiar contract hours, they are not always able to deliver the whole content of their daily mail bag. Subsequently, the remaining mail is delivered on the following day. On several occasions, I returned letters back to Royal Mail, which had been wrongly delivered to my address.
I complained to the Royal Mail because my mail was delivered soaked in rainwater and it was rendered illegible. I was told that it was due to adverse weather - as though adverse weather is a new phenomenon. Its excuse was as plausible as British Rail's wrong snow and autumn leaves on rail tracks.
L SPITERI,
Worcester.
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