A BEWDLEY hotel worker has been awarded one of the highest scores recorded for quality service to businesses booking conferences.
Ramada Hotel conference and events co-ordinator, Katy Barber, received a massive 96.5 per cent score when her performance was tested by international researchers, Business Development Research Consultants.
The group carries out test calls on venues around the world and marks the performance, from start to finish, of those who take the call and handle the booking inquiry.
Mrs Barber's performance was rated on everything from the time taken to answer the phone and her professionalism, to her product knowledge and follow-up calls after the initial contact.
The overall likelihood of booking the venue as a result was also taken into account.
"It's great to have your work recognised but everyone here is determined to offer the best possible service that we can," said Mrs Barber, who has worked at the hotel for five years.
Karl Storey, revenue manager at the hotel, said it was a great achievement at the end of a very good year.
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