A HORRIFIED teenager felt shards of glass in her mouth as she bit into a supermarket muffin bought from a Worcester shop.

Hannah Button, aged 16, of Himbleton, near Droitwich, felt a crunch as she chewed a breakfast muffin.

To her horror she found two pieces of glass in the snack bought from the Tesco Express store in London Road, Worcester.

Miss Button said: "I was panicked and shocked."

She pulled out two shards of glass, each measuring 7mm by 5mm, from the muffin. She called her mother Janet Stephenson and they went to the Worcestershire Royal Hospital's accident and emergency department.

An X-ray revealed no signs of glass in Hannah's stomach.

There were no signs of injury but Hannah was told to return if she felt unwell.

Following a call to the store, Ms Stephenson, aged 42, who is a teacher at Nunnery Wood High School, became concerned that the situation was not being dealt with properly.

She said Tesco Express treated her call with the same urgency as someone complaining about having no jam in their doughnut.

She was told there was no other stock on the shelves, but was surprised when the manager asked if she wanted a response to her call.

She was told to put the muffins in the freezer and waited. When she had not heard anything by last Monday, she called again and was assured that a complaint form had being posted to Dundee.

"That's when I realised, that's all that they had done," she said.

"On Tuesday a woman called me from Dundee and said that I must understand that with the volume of mail it could take several days to handle the paperwork. I think Hannah was very fortunate not to have any damage at all to her mouth or her insides.

"Hopefully, this will highlight a problem; clearly if this is how staff are told to deal with things then that is incorrect. There should be another route more for serious issues."

A Tesco spokesman said the muffin and the rest of the pack was now being examined.

"We're sorry for the distress this has caused Ms Stephenson and her daughter."