BT has still not sorted out broadband access problems in Cradley, despite assurances last week.

Up to 58 customers in the village have been suffering problems since July 8.

Last week, BT said it would be fixed by Thursday, September 23. But this week, several residents are still having difficulties.

Parish council chairman David Creed-Newton said: "Some people are back on but quite a few aren't. Some businesses are having difficulties because of this.

"We're not getting very good information from BT about what's going on. The real problem is finding somebody to tell us what's going on, and who will be accountable for it."

Frank Jolly, who runs an engineering firm at Storridge, said: "One day they say the fault's at the exchange, the next it's your equipment. If you call them, you're left hanging on for 40 minutes, missing work calls. It's appalling. I'll be taking legal action."

A BT spokeswoman said: "We really expected to have the service repaired by last Thursday, but there was an unexpected fault at the exchange, for which we apologise."

She said all customers should have had service restored by Tuesday or Wednesday.