PROBLEMS with housing form the majority of official complaints received by Redditch Council, it has been revealed.

Between April and June this year, 43 formal complaints about borough services were received.

Housing allocation, provision of communal facilities and neighbour nuisance formed 32 per cent of complaints, followed by repairs and maintenance at 16 per cent and complaints about staff and refuse and cleaning, both at 12 per cent.

Other complaints concerned landscaping, planning, leisure and benefits.

The council has a two-stage complaints procedure, with stage one involving a response from the director of the relevant service.

If the complaint is unresolved, borough director Katherine Kerswell can conduct an appeal.

Eighty-eight per cent of first stage complaints were responded to within the two-week target set by the council.

Response time for second stage complaints was also up.