HOSPITAL chiefs in Worcester have insisted a Kidderminster woman was treated with "the highest level of care" despite her outrage at spending 14 hours on a trolley.

Gwen Colley, 55, who has suffered three heart attacks, has demanded she be taken to Redditch rather than the Worcestershire Royal Hospital should she fall ill in future.

She was rushed from her Goldthorn Road home by ambulance at 2.15am on Wednesday, October 9, arriving at the hospital at 3am with a suspected heart attack.

But she declared herself "disgusted" with her experience and claimed: "The nurses were brilliant but the hospital itself was complete crap." Gwen Colley has vowed never to go back to the Worcestershire Royal Hospital.

Mrs Colley, who lives alone, was followed there by her son-in-law Colin Hancocks, who lives around the corner in Jubilee Drive.

"I was in a worse state when I came out than when I went in," she said, claiming four blood tests were made during her spell on a trolley in the accident and emergency department.

Her complaint turned out to be a heart virus but she claims the stress of the experience caused her to have an angina attack the following day.

She also said she was not seen by a doctor until lunchtime on the Wednesday, which is denied by the Worcestershire Acute Hospitals NHS Trust.

A spokeswoman said Mrs Colley was admitted to A&E for observation and discharged the same day after being given tests and medication.

She added: "During her time at the Worcestershire Royal Hospital Mrs Colley was treated with the highest level of care.

"It is appropriate she was cared for in A&E whilst under observation. Many patients are observed in A&E and discharged home rather than being admitted to hospital."

However, Wyre Forest MP Dr Richard Taylor, elected in protest at the downgrading of Kidderminster Hospital, said her complaint was "fairly typical" of the letters he had been receiving.

He said too much work was being put onto "over-stretched, over-staffed" workers at the hospital.

"It's why we're still pressing for the development of services at Kidderminster," he added.

The new Worcester hospital was opened earlier this year under the same county health shake-up which saw Kidderminster downgraded two years ago.