DEAR EDITOR -- I think the person criticising Droitwich Spa Medical Practice (Letters April 16) is confusing the two practices in the Health Centre.

I have been a patient at Spa Practice for many years and have always found receptionists polite and helpful and never had to see a nurse first or had difficulty with appointments.

However, from talking to several friends registered with Salter Practice, I think the comments made may well be true.

Brenda Orchard,

Blackfriars Avenue,

Droitwich Spa.