YOUR Opinion column (June 20) offered top marks for spin to Central Trains for celebrating the fact only one in five of its trains are late, i.e. 80 per cent only on time.

Page 8 of the same issue covered the public meeting at which MHDC described the forthcoming launch of its 'one-stop-shop' and stated its 'vision' as being to answer 80 per cent of queries at a single point.

I have a number of questions:

1. How can a modest target of 80 per cent constitute a 'vision'? Surely the vision is to progress to 90 per cent, 95 per cent and finally close to 100 per cent over a stated period of time?

2. Meanwhile, what happens to the 20 per cent whose queries cannot be solved? Are they sent off to catch a (Central) train.

3. How does all this equate to 'Best Value'? As you note in your Opinion column: "for most of us a similar performance at work would lead to the sack".

I have an alternative suggestion. Perhaps Central Trains should be brought in as consultants to MHDC or, better still, perhaps MHDC's customer contact services should run the trains! I am confused . . .

C J B HOWES, Bastonford, Powick.