A KIDDERMINSTER carpet manufacturer has been recognised for its high levels of customer service and excellent product ranges.
Victoria Carpets Limited, which employs 330 people at its Worcester Road site, has received two prestigious industry awards from an independent carpet buying group, based in Hereford.
One hundred and thirty members of the group, Greendale Carpets Limited, awarded Victoria Carpets the "Best Service Award, 2002" and the "Best Product Award, 2002".
Efficiency
Judges considered the efficiency of the firm's service offering to customers, including initial primary contact with sales representatives, how efficiently orders are handled and sufficient stock levels to guarantee delivery.
Victoria Carpet's Tudor Twist, developed four years ago, was recognised by Greendale members as "Best Product, 2002".
The range is a blend of 80 per cent wool and 20 per cent Tri-tex and is available in 40 colours and three widths.
John Duncan, managing director, said Victoria Carpets, founded in 1895, was the only company to win both the "Best Service" and "Best Product Awards" in the same year.
"The awards reflect official credit from one of the most respected buying groups in the country," he said.
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