STAFF at Specsavers Opticians in Worcester are in the frame for a customer service accolade, after coming top in a mystery shopper survey.
During 2003, secret shoppers visited 477 Specsavers stores across the country and examined each one on customer experience, from booking an appointment on the phone to fitting a pair of specs.
Results revealed that staff in the Worcester store, in Broad Street, came top in the region for efficient, friendly customer service.
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