Citizens Advice Bureau

Malvern: Mrs Liz Pusey, The Grange, Grange Road, Malvern, 01684 563611, 10am-4pm every day except Wednesday. E-mail: bureau@malvernhills-cab.org.uk; also at Langland Community Centre, Sherrards Green Road, Malvern, Monday 9am-1pm; also at The Library, School Lane, Upton-upon-Severn, Friday 10am-12.30pm; and 34 Teme Street, Tenbury Wells, 01584 810860, Tuesday and Thursday 10am-3pm. Money advice service by appointment.

Energywatch Central (the Gas and Electricity Consumer Council): Civic House, 156 Great Charles Street, Birmingham, 08456 013131/08459 060708, e-mail enquiry@energywatch.org.uk, website www.energywatch.org.uk

OFGEM - Office of Electricity and Gas Market: 9 Millbank, London SW1, 020 7901 7000.