Plans to close the public toilets at Crowngate bus station have been called 'crazy' and 'nonsensical' by station users.
People said they were worried about how the decision may affect elderly bus users after a sign said they were due to close permanently from Monday, August 5.
People have been told the nearest facilities in Angel Place - where toilets cost 20p to enter.
Worcester News has attempted to contact Crowngate and its owners Starburst (UK) for more information.
Janet Williams, from Evesham, said: "It's crazy. I can't imagine why they would close them to be honest.
"I think it is elderly people that will be affected the most as it's just not convenient at all."
Mrs Williams felt the Angel Place toilets were not a suitable alternative.
She added: "People hardly carry money on them anymore."
Another couple, who didn't wish to be named, said: "It's very inconvenient for those who use the facilities regularly.
"It all seems a bit unnecessary - perhaps they're trying to save money?"
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Others felt the decision would pose an inconvenience to those arriving into Crowngate bus station.
Paul Munn said: "It's nonsensical - they're just making things complicated.
"If you're arriving into the station and you don't know the area at all, where can you go?"
Passer-by Ronald Mann said: "They should stay open. The toilets (inside the station) are easy, accessible, and hygienic.
"If a person only has a few minutes until their bus arrives and they're desperate to use the toilet, they may not have time to use the facilities up the road.
"Plus they may not have the change to hand, and those paid toilets are in a terrible state."
The decision was announced via signage placed at both ends of the station and on the entrance to the toilets.
Crowngate Shopping Centre has been under new ownership since February this year.
Anthony Wardle, a representative for the centre's ambitious new owners Starburst (UK), outlined their forthcoming plans to reinvigorate the area.
Speaking in February, Mr Wardle said: "We are very enthusiastic about what it can offer.
"It needs a new focus."
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