Monster Truck Mayhem customers demand refunds after upset

Hundreds of people attended Monster Truck Mayhem on Worcester's Pitchcroft but complained of heavy traffic, expensive refreshments and only one monster truck.

Organiser David Bailey defended Sunday's event saying that it was always billed as a monster truck show (singular) and not a monster trucks show.

The event started slowly yesterday (Sunday) because of "mayhem" traffic across the city, long queues to enter, and one of the trucks beginning to smoke.

However, the organisers defended the event, saying it did go ahead despite a delay and that people should have made better use of public transport and city centre car parks and walked to the event. 

Mr Bailey said they had to re-gas the monster truck when a shocker burst and the vehicle was stuck in traffic

"They were late getting back and the show went one hour late. The show wasn't cancelled. It has been a success. People will complain - it's a British way of life. We have taken on board what people have said. We will take constructive criticism.

"It's people not listening to what we were saying - 'please use public transport where possible and walk if you can and please use city centre car parks, please use infrastructure in the town and try to avoid Pitchcroft'."

"But people don't listen - and we're the bad people."

Customer Georgina Jantu said: "It was an absolute disgrace.

"There was just one queue for entry so even if you had booked in advance everyone was in the same queue. 

"We stayed long enough to watch the only monster truck there giving people rides ( the queue for this was also over an hour's wait) and the monster truck caught fire.

"We had been looking forward to this event for months and I can honestly say it is the worst event we have ever been to. I have emailed the organisers requesting a refund."

Linda Pugh pointed out the organiser's request to use public transport was affected by limited bus and train services on Sundays.

TRUCKS: Some of the vehicles on display. (Image: Contributed)

She added: "This is an absolute disgrace and must have a significant effect on tourism and attendance at events."

Worcester News has contacted Mr Bailey for an updated comment but he has not yet responded.

Pat Wilkes pointed out the expensive refreshments claiming the family spent £50 on ice cream, which came to £5  each. 

"This event was complete mayhem from start to finish going as part of a larger family group we were all so disappointed." 

"We left with hot, tired, and very disappointed children."

Extreme Express Monster Ride Truck, which provided vehicles but did not organise the event, said hundreds of people enjoyed the day.

CROWDS: Families at the funfair during Monster Truck Mayhem (Image: Contributed)

"We carried out more than what was agreed and went over the cars three times on each occasion.

"We fully understand that the ride truck was very popular and queues were long, but we did everything we could to inform the people in the queue of their estimated wait time.

"The team were amazed at how long people queued up for, and it was uplifting when people told the team members what a great time they had on the ride truck."

Worcester News has contacted Worcestershire County Council and Worcester City Council for a comment.