Gillam Street resident claims 'unfair' treatment after s21 notice

Elaine Tyler, from Gillam Street in Worcester, has rented her property since July 2022 but claims she has suffered countless problems since she moved in including poorly installed floorboards to leaks in the roof.

Mrs Tyler said: "The floor in the lounge moves around and I can hear the neighbours like they are in my house. I can't enjoy anything because of the noise.

Ms Tyler said it was lucky no one was hurt when tiles fell off her roof (Image: NQ)

"Then in March 2023, the tiles came off the roof. I texted the landlord and all she said was 'lucky no one was hurt' - nothing was done about it until September.

"There are also leaks in the kitchen, she has totally ignored it, and insulation in the walls is incorrectly installed. The builders couldn't believe it so that's when I got the council involved."

Mrs Tyler contacted Gareth Moore, constituency office manager to Robin Walker MP, who asked Worcester County Council to get involved.

Quality Check Inspectors (QCI) carried out an inspection, 29 faults were discovered at the property.

She was then issued with a Section 21 which gives the landlord the automatic right to possession of their property without giving any reason once the terms of a tenancy agreement have expired.

"It's totally unfair, I pay rent on time.

"There should be different laws for landlords who rent properties out. Help us tenants who pay money.

"I'm angry."

Poorly installed floorboards in the lounge move around when trodden on (Image: NQ)

Mr Moore said: "These concerns were taken seriously and have been raised with the Private Housing Team at Worcester City Council on several occasions. We have updated her with their replies and have offered advice."

A spokesperson from Worcester City Council said it is unable to comment on individual cases.

"Our Private Sector Housing Team is able to assist where a landlord isn’t undertaking repair works which the tenant has notified them of, and can be contacted at 01905 722288 or privatehousing@worcester.gov.uk.”

Joanne Sainsbury, director of Silkwood property, said the house passed Building Control approval and all statutory requirements have been complied with.

She added the property also passed every section of the Housing Health and Safety Rating System following the inspection by Worcester City Council, and that "any issues by the tenant have been investigated within 14 days and rectified."

"We served a standard Section 21 notice on the September 4, 2023, requesting Mrs E Tyler to leave by November 5, 2023.

"This was contested, therefore the repossession order had to be considered by Worcester Crown and County Court.

"The Court served Notice on the February 23, giving Mrs E Tyler the maximum six-week period to vacate as we agreed, (April 5).

"We have agreed to provide a reference for Mrs E Tyler and wish her well."