A TAXI firm has defended itself against claims it is causing parking issues on a residential road as the council launches an investigation.

Smart Group Transport Ltd, registered to and address in Silverdale Avenue, is causing frustration among residents who are fed up with how the company's vehicles are parked.

Residents are complaining up to 15 cars are being parked in the road on pavements.

Worcester City Council has launched an investigation into the residents, complaints.

However, the taxi firm's bosses strongly deny they are doing anything wrongdoing and said they are always happy to speak with residents in the area.

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A spokesperson said: "We never want to upset residents in the area but as far as we are concerned, nothing illegal is being done by our drivers.

"There are no double or single yellow lines in the area so our drivers are not breaking any laws.

"We have a lot of drivers that live in the area and they need their vehicles for work.

"Also, there have been times when residents have asked us to move our vehicles if an event or a party is being had in the area and we have always happily obliged."

Smart Group Transport Ltd also explained that one of their main roles is taking children to and from school.

The spokesperson said: "A large part of our job is also taking disabled and vulnerable children to school.

"This is a vital service, and with school starting back up again we are very busy and are rarely parked on the road in the day.

"We have had councillors visit us before and we are confident that there is no wrongdoing on our end."

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Cllr Elaine Willmore, Worcester City Councillor for Nunnery Ward, said the situation is known and is being looked into.

She said: "It has been brought to my attention and we are working with the Worcestershire Regulatory Services and the business to make sure that everything is running as it should be.

"The matter is being looked into."

A spokesperson for Worcester City Council said it would not be appropriate to comment on an ongoing investigation.