I waited two years for this house, but it’s not fit to live in

When Kerry House arrived at the housing association property in Ennerdale Close, Warndon, Worcester, she discovered plug sockets hanging off, nails protruding from walls, doors hanging off their hinges and other problems.

"I am fuming that they did this," said the 21-year-old.

"They have dumped me with a £200 voucher for Homebase and told me to buy paint and filler and patch up the holes.

"I cannot decorate with two kids. They said it was ready and liveable, but I could not even switch the gas and electricity on because the electrician was still there."

Miss House, whose children are aged two and 11 months, said there was a catalogue of problems with the two-bedroom house.

"One bedroom door is hanging off the hinges," she said.

"The new kitchen is not fitted properly, it is falling apart.

"The other bedroom has huge holes in the walls. I have tried to fill them myself but I do not know what I am doing.

"Downstairs there are holes in the walls and there is a huge hole above the fuse box.

"Where the curtain rail is supposed to be there are six-inch nails hanging out.

"Everything is dangerous - you name it, there is everything wrong with it."

Craig Geens, assets director for Worcester Community Housing, which provided the flat, said there had been a breakdown in procedures and the property was not ready to move into.

"I would like to apologise and we need to look at what has gone wrong and put it right," he said.

"It is not acceptable that the property was signed off."

Mr Greens said an inspection had not been carried out before the keys were handed over. He has now launched an internal investigation to find out why.

Mr Geens said that vouchers were handed out if staff considered the decoration to be in a poor state, and pointed out decoration was the tenant's responsibility.

All repairs are now being addressed and the house should be ready by Friday, February 15.