RAIL passengers who have suffered unreliable First Great Western train services can reap big rewards after the firm announced double customer compensation.
The train operator is set to give millions of pounds back to customers in recompense for poor service last year.
Under the terms of the Passenger's Charter, if reliability and punctuality are not met, season ticket holders are entitled to a five or 10 per cent refund. FGW will now refund 10 or 20 per cent of the season ticket value.
The move means the most regular passengers will pay last year's prices for their 2008 season tickets.
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