A WOMAN says she wants Scottish Gas to end her nightmare after being chased to pay for a bill for a property more than 200 miles from where she lives.
Christine Young, from Droitwich, says "she has never even been to Scotland" but keeps receiving letters to pay Scottish Gas £424.53, which the firm claims she owes them in total.
Miss Young said the ordeal began in April when she first started receiving the bills addressed to James and Helen Young, for a home in Cadgill Road, Gretna Green, in Dumfriesshire.
"All we share is a surname, I don't know them at all," the 69-year-old said.
"I sent the letter back writing on it 'not at this address'. The letters kept coming, and the bills started appearing on my account. I had one letter sent to 'Christine and Helen Young'.
"I have made hundreds of calls, they take hours, you get passed around departments. In one (of the calls) a woman said it was an obvious error and would be looked into, but it has never been sorted.
"If anything it gets worse - my 'correspondence address' has even been changed to the Gretna address on my online account now."
Breaking down in tears Miss Young said it had caused her a lot of stress and she fears having a stroke as her blood pressure is too high after a heart operation in 2019.
"It has been going on for so long now, no one listens," she said.
"You can never speak to someone. I get stuck on their online chat for hours. I just want them to do something about it.
"I have a smart meter, I pay a direct debit bill for my home. This bill for the Scotland house is nothing to do with me - I don't know anyone in Scotland, I have never been there."
Miss Young said in another cruel move her mum's name, Dorothy, had recently begun appearing on letters to her from British Gas despite her dying in 2016 and the company being asked to take her off their list.
"That really upset me," Miss Young added.
READ MORE: Scottish Gas apologises after sending bills to woman for property 200 miles away
British Gas and Scottish Gas owners Centrica have apoligised for the error.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel