AN ANGRY pensioner claims she spent a four-hour round bus trip to visit her newborn great-grandson at the hospital.

Vi Jakubek, who needs a mobility scooter as she suffers from fibromyalgia, says she felt 'unwell' for days after her bus trip to Worcestershire Royal Hospital, adding: “I’m disgusted with Worcester’s bus service. It’s disgraceful.”

The 65-year-old claims she caught the bus from outside her home in Cripplegate House, in St John’s, Worcester, to Crowngate Bus Station so she could then get the 5.05pm bus to the hospital. She claims the number 38 bus arrived at the station; however, the driver drove off straight away, and ignored her waiting. The next one didn’t turn up until 6.30pm.

Ms Jakubek eventually arrived at the hospital at 6.45pm, adding: “I was p***** off with the buses. I was so angry and very hungry at the end of it.

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“I was going to eat my dinner at the hospital canteen but by the time I got there it was shut.”

Ms Jakubek caught the bus back to the station at 7.40pm, however it was running 15 minutes late, so she decided to get a taxi home. It was 9.05pm by the time she got home on August 22.

She added: “There needs to be more regular buses especially for the hospital. To limit the bus service to the hospital and have buses missing their stops is just not cricket.”

Councillor Richard Udall, who represents St John’s, said: “Public Transport is not working in Worcester.

“What we need is mutual bus companies, co-operatives owned and controlled by the passengers. To provide a service not just a dividend for shareholders.”

A First spokesman said: "Our whole network has been delayed by roadworks at Sidbury causing major congestion, especially as motorists seek alternative routes.

"Frustratingly, whilst the 38 does not operate in this area, it shares buses with services that do causing a long gap in service; this was worsened by scheduled drivers being out of place due to the delays.

“We are informed the main works are due to finish shortly, but smaller works for some time yet; in the meantime our team are making every effort to minimise delays which are unfortunately outside of our control and we apologise to customers for any inconvenience caused.

“We are sorry to hear of the problems our customer experienced on 22 August."