What to do

Unfortunately advance warning of flash' floods cannot always be give as some sewers, main drains, streams and watercourses can rise so quickly that it is impossible to predict where a flood might occur.Don't wait for a flood to happen before you prepare to deal with it. Having the relevant information and equipment together beforehand could help save a lot of problems.Keep this leaflet/information in and handy place - it gives you useful telephone numbers, although you need to bear in mind that in an emergency these lines will be busy. Include your own insurance company details also.Be prepared:* Make sure your insurance policy covers flood damage* Make a list of valuable items and keep it safe in case you need to make an insurance claim* Make sure you know where to switch off the electricity, gas and water supply* Prepare an emergency evacuation pack, e.g. include items such as warm clothing, overnight clothing, Wellington boots, first aid supplies, medical card, medicines, toiletries, personal papers and documents, form of identification, money etc* Made advance arrangements to stay with family or friends in case you may need to evacuate your property. Can your pets be accommodated also?If your are evacuated - It is unlikely the Police will keep a permanent presence in the flood area, therefore lock all doors and windows. Take the emergency evacuation pack with you.Flood water - Do not drive or wade through flooded areas - drain covers may have lifted and electricity/telephone wires could still be live.After the flood - Do not switch on electricity/gas supply until you have first checked it is ok to do so.Useful telephone numbers:

Worcester City Council: If you need help call the Council on 01905 722223 (office hours only).Worcester City Council's out of office hours emergency number is 0845 056 8035.For emergency accommodation call the City Council's Strategic Housing Services Section on 01905 722494.

Floodline (The Environment Agency): 08459 881188. Use the following quick dial numbers when prompted, e.g. for the River Severn from Bevere to Powick press 052322, from Perdiswell to the River Severn press 052342 and rom Barbourne Brook to Perdiswell press 0523341.Severn Trent: 0800 783 4444Worcestershire County Council - Highways: 01905 722233 and out of hours 0845 056 8035.Worcestershire County Council - Emergency Planning Unit: 01905 766176.H & W Fire and Rescue Service: 0845 122 4454 West Mercia Police: 08457 444 888National Flood Forum www.floodforum.org.uk has practical information. See useful information on localised flooding, highway flooding and flooding from sewers.Local radio stations give out regular updates, so please tune into local radio for more details.BBC Hereford & Worcester: - 94.7, 104 or 104.6FMWyvern FM: - 96.7, 97.6 or 102.8FMWrite in the telephone numbers that you may also need to use e.g.Insurance Company:Electricity/Gas suppliers:For more general information on flooding please see the City Council's Flood Emergency Plan which can be viewed or downloaded from www.worcester.gov.uk A hard copy is available by calling 01905 722203.