WORCESTERSHIRE residents are being reminded how to ensure that they get the appropriate treatment if they fall ill during the festive break.

NHS services are there for people when they need them but they must be used appropriately, say the authorities.

Attending accident and emergency departments with minor problems might prevent someone else with a more serious condition from receiving prompt treatment.

For serious injury or illness A&E departments are open as normal, but for more minor problems patients are being urged to consider whether they could get help elsewhere, such as from their pharmacist, general practitioner, walk-in centre or by contacting NHS Direct.

Some tips to remember are: l Don't forget to stock up on the useful over-the-counter remedies such as headache tablets, indigestion and cold remedies, and sticking plasters for minor cuts.

l Watch what you eat. There are a lot of treats around at this time of year but try not to over-indulge too much and don't forgo the healthy stuff. A healthy diet will help you to keep well. Hot drinks will give you warmth and energy.

l If you start to suffer with cold or flu-like symptoms, stay at home, keep warm and take plenty of non-alcoholic drinks.

l Remember that eating and drinking too much can make you feel quite lethargic and uncomfortable. Make sure you have indigestion and hangover remedies at hand.

l NHS Direct - on 0845 4647, www.nhsdirect.nhs.uk and now NHS Direct Interactive on your digital TV at freeview channel 108 or on Sky by pressing the red interactive button - is available 24 hours a day to give confidential healthcare advice and information on what to do if you, or a family member is taken ill.

l Your local pharmacist can advise you about minor medical problem.

l All GP surgeries offer an emergency out-of-hours service. If you call when the surgery is closed, you will be directed to the GP's emergency service - so keep a pen and paper handy to take down the number you will be given l Use a walk-in treatment centre or visit a minor injuries unit.

l For more serious injuries or illnesses use A&E departments which are open as usual. Examples of serious injuries or illnesses include critical or life-threatening situations such as head injury, broken bones or dislocation, severe chest pain or breathlessness, choking and difficulty in breathing, ingestion of toxic substances and severe bleeding.

l For emergencies only - such as loss of consciousness, severe chest pain, serious accident or loss of blood - dial 999 for an ambulance.