A WOMAN has spoken of her frustration claiming she is in a "forgotten flood community" after being flooded for the third time in three years.

Amanda Cartwright says she is one of 24 homes in Diglis Avenue that have become the "forgotten flood victims" after water came in to her home this week after the recent storms.

On her twitter account the 47-year-old shared pictures of water in one of her rooms including furniture having to be propped up on a table.

'Not out for sympathy'

Mrs Cartwright, who lives at the home with her husband, said: "We are not out for sympathy.

"I knew I was moving into a house that flooded, but at the time it was an every six to seven year event.

"We accept the risk and accept it will flood. My street is pretty resilient, we have to be."

The street is cut off from other streets in the area including from Portland Street, with the only way to access the homes by wearing waders and wellies.

Mrs Cartwright said they were currently living in the upstairs of the property, only moving downstairs to move items above the water by using crates.

Mrs Cartwright said: "There is lack of engagement and working in partnership, from Worcester City Council and Severn Trent Water.

"Words are cheap, actions make a difference. We had a call from Worcester City Council warning us about possible flooding on Monday, but have had no communication since.

"STW has never spoken to us about flooding during any of the flood events.

"We don’t just want “things” done for us. It’s not about wanting money.

"It’s about working with communities like ours to work together so all agencies work together.

"Just because we get on with it that does not mean that it’s fine to leave us - I have been making sure my house and neighbours are OK."

She added that residents wanted to thank King's Worcester which had provided its car park for residents to park on for free this week.

'Emergency accommodation'

A Worcester City Council spokesman said: "The city council is working hard alongside partners including the police, fire and rescue, Environment Agency and Worcestershire County Council, to provide assistance and support to residents and businesses who have been so badly affected by these latest floods.

"We understand how upsetting and frustrating it is to have flood water enter your home, and we are doing all we can to help.

“Our officers have been contacting residents in Diglis Avenue, Waterworks Road and other areas to offer support to residents, including the provision of emergency accommodation. That offer will remain in place throughout the period of the flood.

“In recent years we have also been able to provide government grants to improve the resilience of properties which are impacted by flooding, including those in Diglis Avenue.

“Once the current flood levels start to fall we will be in action to assist with the clear-up, including the disposal of household goods damaged in the flood.”

A Severn Trent spokesperson said: “We’re really sorry to hear about the flooding that’s happening in Diglis Avenue following the aftermath of Storm Eunice, as we know just how distressing any type of flooding can be. The issues have been caused by the recent heavy rain and rivers flooding and the Environment Agency, as the lead and responsible agency, are in the area but we’ll be on hand and happy to support wherever possible, as required.

"When the river and rain water subsides, our teams will be on standby to support our customers, the community and local businesses if there are any sewer issues or clean up needed.”